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December 07, 2006

Comments

Jiffy

Well, since I'm a developer myself, I can sympathize with Tseric. I can see both sides of the fence, but I'm sure as hell glad I'm not in their shoes. I can see why he deleted the post, it was the brutal honest truth, but players don't give a damn about that anyway. They just want their next shiny. :P

Zubon

There are two options here.

1) Updating the tables is really hard. Okay, now players hate you for being that short-sighted in design. Also, they have no pity for a company with billion-dollar revenues that cannot find an intern or temp to do the data entry at the appropriate time. Thousand of players would probably volunteer to do that, if you could trust them anywhere near the code.

2) Updating the tables is not really hard. Is your argument that you mis-scheduled the update or that you could not be bothered to take the hour at the appropriate time? It sounds like the latter. Now this is just me, and I don't play WoW, and I may be short-sighted here, but as a player, I would rather have something wrong with the expansion for an hour or a day or whatever, instead of something wrong with raids for a month or more. Maybe there is a benefit-cost that I am not seeing there.

In any service-driven industry, "This isn't about you" is rarely the right answer.

Heartless_

Serves the Alliance right... Horde has been picking up Paladin crap ever since launch. At least Alliance hunters can use most shaman type gear that drops.

I know it is class specific gear, but boo fucking hoo. either you want the expansion to launch smoothly or you don't.

People will bitch when there are problems at the expansion, but if it goes smooth people will still bitch. Blizzard is just spreading it out.

Andrew Crystall

Like I said over on Broken Toys,

So basically they don't have enough staff to deal with the expansion. Class.

When you have that sort of userbase, what Tseric posted is called a...what was it, ah yes, "excuse".

Saylah

Players don't have to "want" it to go smoothly, it should be a foregone conclusion that it will. This is afterall, a paid service and it's Blizzard's problem to sort out how to deploy TBC without disrupting the current game. What about people who aren't going to buy the xpac? They get to deal with the BS why? Because players pay to play and CMs like Tseric are paid to do their jobs, excuses and flippant comments don't wash.

Let me see one of you try that the next time you f-up and work with your boss, person who pays your salary, and let us know how you fair. Ok?

When it comes to customer services, people need to stop the it's a game mentality - it is a paid service like anything else and customers demand quality. And when you screw up, you're going to hear about it. It really is that simple. I pay for HBO and I don't give a rat's butt what Comcast might be upgrading to give me better service later, if I suddenly start getting Cinemax, someone is going to hear something. And if their answer is you're getting Cinemax now to enable some other crap later, my response won't be kind or pleasant. WOW is no different. People are p-a-y-i-n-g to play it, on top of investing time.

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