Vanguard's developers recently needed to do a poll to tell them that, hey, maybe players would like some bug fixes to the notoriously rushed game instead of a new mount or two.
From the announcement thread:
Developer - "This way we are hoping to get the most high profile bugs that the players want fixed right away. Digging through /bug does not tell us just how important or how many people are seeing this problem."
Which makes perfect sense because having a proper bug tracking tool is really not as effective as trawling through a thread where a small percentage of your players will post.